Privacy policy

Effective date: June 2026

Data Controller: ICE Professional s.r.o.  |  Bocni 200/7, 712 00 Ostrava-Muglinov, Czech Republic  |  E-mail: info@iceprofessional.com  |  Tel: +420 603 776 328

1. Introduction

This Privacy Policy describes how ICE Professional s.r.o. (hereinafter “we” or “the controller”) collects, processes and protects the personal data of visitors to iceprofessional.com (hereinafter “the website”).

We process personal data in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Czech legislation on personal data protection.

2. What Personal Data We Collect

We collect personal data in two categories:

  1. a) Data provided voluntarily through the contact form:
  • Full name
  • Phone number
  • E-mail address (if provided)
  • Message content / project description
  1. b) Data collected automatically when you visit the website:
  • IP address
  • Browser type and version
  • Date and time of visit
  • Pages visited and time spent on them
  • Source of visit (direct access, search engine, referral link)
  • Device type (desktop, mobile, tablet)

3. Legal Basis for Processing

Legal Basis

Purpose of Processing

Legitimate interest (Art. 6(1)(f) GDPR)

Responding to contact form enquiries; protecting the website from abuse

Consent (Art. 6(1)(a) GDPR)

Analytical and marketing cookies (Google Analytics, Facebook Pixel)

Performance of contract (Art. 6(1)(b) GDPR)

Processing enquiries and preparing project proposals

4. Purposes of Processing

  • Responding to enquiries submitted through the contact form
  • Preparing and sending commercial proposals based on project enquiries
  • Website traffic analytics for the purpose of improving the website
  • Protecting the website from fraudulent and harmful activities

5. Cookies and Analytical Tools

Our website uses cookies and similar technologies. Cookies are small text files stored in your browser.

We use the following types of cookies:

  • Necessary cookies – ensure basic website functionality; cannot be refused
  • Analytical cookies – Google Analytics (traffic analysis, IP address anonymisation)
  • Marketing cookies – Facebook Pixel (remarketing and ad performance measurement)

You can accept or decline analytical and marketing cookies through the cookie banner displayed on your first visit. Consent can be withdrawn at any time through the cookie settings.

6. Recipients of Personal Data

We do not sell your personal data to third parties. Data may be shared with the following processors:

  • Google LLC – operator of Google Analytics (analytics); servers located in EU/USA
  • Meta Platforms, Inc. – operator of Facebook Pixel (marketing)
  • Rozhled.cz – hosting service provider for this website
  • Competent public authorities – only where required by law

7. International Data Transfers

Some processors (Google LLC, Meta Platforms) may transfer data to the USA. Such transfers are carried out on the basis of Standard Contractual Clauses approved by the European Commission or other appropriate safeguards under GDPR.

8. Data Retention

  • Contact form – data is retained for the period necessary to handle the enquiry, up to a maximum of 3 years from the last contact
  • Analytical data – anonymised Google Analytics data is retained for a maximum of 26 months
  • Cookies – retained according to the validity period of each cookie

9. Your Rights

Your Right

What It Means

Right of access

Obtain confirmation of whether we process your data and receive a copy

Right to rectification

Request correction of inaccurate or incomplete data

Right to erasure

Request deletion of your data (“right to be forgotten”) where no grounds for retention exist

Right to restriction

Request restriction of processing in cases provided by law

Right to data portability

Receive your data in a structured, machine-readable format

Right to object

Object to processing based on legitimate interest

Right to withdraw consent

Withdraw consent to cookies at any time without affecting prior processing

To exercise your rights, please contact us at: info@iceprofessional.com

10. Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority. In the Czech Republic:

Office for Personal Data Protection (UOOU)  |  Pplk. Sochora 27, 170 00 Prague 7, Czech Republic  |  Tel: +420 234 665 111  |  E-mail: posta@uoou.cz  |  Web: www.uoou.cz

11. Data Security

We have implemented technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. The website uses encrypted connections (HTTPS/SSL).

12. Changes to This Policy

This policy may be updated periodically. The date of the most recent update is indicated at the top of this document. We recommend reviewing this policy regularly.

13. Contact

ICE Professional s.r.o.  |  Bocni 200/7, 712 00 Ostrava-Muglinov, Czech Republic  |  E-mail: info@iceprofessional.com  |  Tel: +420 603 776 328  |  Web: iceprofessional.com